I NEED HELP ON THE SHAMBALA SANCTUARY LEVEL OR THE FOURTH LEVEL MY GAME WAS FREEZING OS I DOWNLOAD THE PATCH AND IT SAID I COULD NOT USE MY SAVED GAMES OR QUICKSAVE SO I DID SO NOW I START OVER AND I AM AT THE PART WHERE YOU HAVE TO HAVE THE KEY THAT ALMOST LOOKS LIKE A CROSS I TRY TO PICK IT UP BUT IT WANT LET ME I PRESS THE CTRL BUTTON TWO TIMES AND I CAN NOT PICK IT UP.

I think you are referring to the Monastic Seal. Try clicking where it says Search on this page and search for monastic. There are lots of other posts on this subject. Good luck. The game worked fine for me after installing the patch.